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Kim Taylor, Bob Hathaway and Greg Albrecht

The Taco Bob Way

Training Day 

First, I need to go on record and admit I am the poster child of the fast-food generation.  I expect instant gratification, and waiting for anything is a curse.  Working in the restaurant industry taught me to do things quickly.  When I was 16, working at Taco Bell, the Assistant Manager was Bob Hathaway.  Bob was an amazing manager, and I tried to live up to his expectations for years.  I will never forget my first training day when “Fast Bob” asked me if I wanted to do it Taco Bell’s way or Taco Bob’s way….

I was hooked instantly.  He taught me that anything was possible.  I learned that how fast I worked was a state of mind, not just physical.  I think I was a Jedi Knight even before Luke.  I  worked tirelessly to become the fastest, the absolute best at everything, unwittingly improving the process.  Eventually, I became the Jedi Master teaching the next generation of Taco Bobs.  It was my first lesson in Lean Six Sigma, and I didn’t even know it. 


Transformation 

As a result of the Taco Bob way, I became accustomed to everyone being fast and executing at the highest level of quality and efficiency.  I expected everyone to operate with that same desire to be the best.  In one aspect, my passion felt like a curse and, in another, a godsend.  By following the ways of Taco Bob, my career morphed into leading teams and transforming companies into well-oiled machines.  Even my first company, Lex Solutio, was co-founded with five people from Taco Bell I worked with while attending Arizona State University.  The Taco Bob way had naturally become a religion, our way of life.


Mastery

The idea of the mind over matter or body transcends industries, situations, or scenarios.  Once someone understands that their mindset can make anything possible, the excuses disappear, and results appear.  While I do not believe we can use our minds to wipe diseases away, I do know that with the right mindset, we can assess any situation and work as hard, smart, and fast as possible to improve it.  The inverse is also true; it becomes a self-fulfilling prophecy if you do not have the right mindset to see yourself making progress, reaching goals, and winning. 

The next time you experience a customer service issue or delay, watch the people and observe their process.  If they are working at a snail’s pace, one task at a time, please encourage them to seek out Taco Bob. 


May ‘the Bob’ be with you, and remember to stay fast and great!

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